A hassle-free product return or exchange affects the relationship between the consumer and the brand. Logistics is "responsible" for the speed and correct execution of such a procedure. According to the data, 88% of shoppers
want to return an item, and 95% of them say that an organized return process will turn them into repeat customers.
Managing the refund process takes a lot of time and money. Separating returned products from the new product supply chain allows you to adjust the procedure quickly. It is enough to provide part of the warehouse for returns and identify employees who will control the process.
Companies should consider return shipping terms that are appropriate for both parties. It is important to calculate the costs, consider the logistical implications of returns, and determine the cost of delivery, restocking fees, and the future of returned items (resale or liquidation).